WHO WE ARE
Traductors Invicta, Lda., hereinafter Traductors, is a limited company with registered office at Rua General Torres, No. 1220, Piso (-1), Sala 22, 4400-164 Vila Nova de Gaia, Portugal.
Traductors is dedicated to the translation business.
WHY THIS PRIVACY POLICY?
Traductors is committed to protecting the privacy of the personal information it collects and processes.
At Traductors, the processing of personal data is carried out in strict compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th April, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and/or any legislation that regulates, adds to or replaces said legislation, together referred to as General Data Protection Regulation (hereinafter referred to as GDPR).
WHO IS IN CHARGE OF DATA PROCESSING?
Traductors is the entity responsible for collecting and processing personal data, which, within the scope of the contractual or pre-contractual relationship and in accordance with the service requested, will collect and process the personal data essential for this purpose.
WHAT KIND OF PERSONAL DATA DO WE COLLECT?
Traductors collects personal data from customers in the context of a contractual or pre-contractual relationship; and only the personal data strictly necessary to fulfil this purpose is collected; namely: name, tax number (VAT), address, telephone contact and e-mail address.
Under no circumstances will any other type of information be requested, for example, about philosophical or political convictions, party or trade union membership, religious faith or private life.
WHEN AND HOW DO WE COLLECT YOUR DATA?
Personal data may be collected via e-mail, the website contact form https://traductors.pt/ or telephone contact, with the prior consent of the client.
As a rule, personal data is collected in the framework of a contractual or pre-contractual relationship with the client; that is, upon his request for a service.
The provision of some personal data is compulsory and if this data is missing or insufficient, Traductors will be unable to provide the service in question and will therefore inform clients of the compulsory nature of the data to be provided.
The personal data collected is processed electronically and in strict compliance with data protection legislation and is stored in specific databases created for this purpose and, under no circumstances, will the data collected be used for purposes other than those for which consent was given by the data holder.
The data collected may be transmitted to Traductors’ clients during or after the term of the contract for the provision of services.
WHAT ARE THE PURPOSES OF THE PROCESSING OF PERSONAL DATA?
Personal Data is obtained for the following purposes:
1- Execution of the contract:
At the request of its clients, and with the personal data provided for this purpose, Traductors provides the contracted services listed on the website https://traductors.pt/.
2- Information:
Recruitment: Personal data contained in CVs and covering letters sent by e-mail or delivered to Traductors’ address for this purpose will be processed by our team.
The curricula of candidates who do not present the necessary aptitudes for the exercise of the functions for which they are applying will be destroyed within a maximum period of 2 (two) months.
The rest will be kept for a maximum period of 1 (one) year, after which they will be destroyed.
If the data controller (Traductors) enters into an employment contract with one of the candidates, the data collected during the recruitment/application process will be stored for the purpose of drawing up the employment contract and for all mandatory legal purposes.
WHAT ARE THE LEGAL GROUNDS FOR PROCESSING PERSONAL DATA?
Under current European Union data protection regulation (the GDPR) the use of personal data must be justified under at least one of these legal grounds for processing personal data:
When clear express and unambiguous consent has been given by the client, which may be withdrawn at any time.
When the processing of personal data is essential for the performance of a contract;
When the processing is necessary for compliance with legal obligations;
Where processing is necessary to achieve a legitimate interest;
Where processing is necessary for us to assert, exercise or defend a right in legal proceedings against you, us or a third party.
UNDER WHAT CIRCUMSTANCES IS DATA COMMUNICATED TO OTHER ENTITIES (THIRD PARTIES AND SUBCONTRACTORS)?
By providing their personal data, clients declare that they authorise and consent to the processing of such data by Traductors. As well as, the client consents that their personal data may be used by our company, in accordance with the GDPR, in marketing campaigns, such as: information on promotional periods, discounts or suggested services according to each client profile, among others.
In the event that you do not agree to the consultation and processing of your personal data under the conditions described above within the scope of the contractual relationship, our company will not be able to inform you about marketing campaigns in force or to be carried out in the future with you, as the data requested is indispensable in this context.
Our company processes and keeps personal data of its clients through invoicing systems authorised by the Tax Authority and marketing tools, such as applications for the creation of mailing lists for sending e-mails or newsletters. The companies that hold these programmes, as subcontractors, have committed with our company to strict compliance with the GDPR.
WHEN CAN THE PROVISION OF DATA TO THIRD PARTIES OCCUR?
In the course of an investigation, denunciation or procedure, to the Tax Authorities, the Auditing Authorities, the Public Entities, the Court and the responsible Security Forces.
WEBSITE
The visualization and use of the pages of our website (https://traductors.pt/) is allowed without providing any personal data. However, if a data holder wishes to contact us through the contact form available on the same website, he or she will be asked to provide identification data such as name and e-mail address.
As the data controller, our company has implemented numerous technical and organisational measures to ensure the protection of personal data processed through this website.
Our site collects a range of general data and information when a data holder accesses the site.
These general data and information are stored in the server log files.
WEBSITE CONTACT REQUESTS
Our website contains information that allows a quick electronic contact with our company as well as direct communication with us, which also includes an e-mail address. If a data holder contacts the data controller by e-mail or by means of a contact form, the personal data transmitted by the data holder will be stored automatically. Such personal data voluntarily transmitted by a data holder to the data controller are stored for the purpose of processing or contacting the data holder. There is no transfer of such personal data to third parties.
GOOGLE ANALYTICS
On the Traductors website, the data controller has integrated the Google Analytics component with the anonymisation function.
Web analytics is the process of collecting and analysing data about the behaviour of visitors to websites.
For web analysis by means of Google Analytics, the data controller uses applications through which it is possible to find out the IP address of the data holder’s Internet connection and information collected, among other things, to evaluate the use of the website and to provide online reports, which show the activities on the website, and which give indication of further services related to the use of the website on the Internet.
The data holder may, as indicated above, prevent the setting of cookies on the website at any time by means of a corresponding setting in the web browser he or she uses and thus permanently deny the setting of cookies.
Such an adjustment in the internet browser used will also prevent Google Analytics from installing a cookie on the user’s information technology system.
Furthermore, the data holder has the possibility to object to a collection of data that are generated by Google Analytics, related to the use of this website, as well as the processing of such data by Google. To do so, the owner of the data must download a browser add-on from the link https://tools.google.com/dlpage/gaoptout and install it.
HOW IS YOUR PERSONAL DATA PROCESSED?
1 – Traductors access to any personal data commits itself to:
Protect, by means of legally required security measures, of a technical and organisational nature, which guarantee its security, thus avoiding its alteration, loss, treatment or unauthorised access, in accordance with the state of technology at each moment, the nature of the data and the possible risks to which they are exposed;
Use or apply the data only for the purposes duly provided for;
Ensure that the data is accessed and processed only by those employees whose intervention is necessary for the provision of the service, who are bound by the duty of secrecy and confidentiality.
2 – By providing their personal data, the owners of such data or duly authorised third parties declare that they authorise and consent to the processing of such data by Traductors for the purposes of facilitating and enabling the provision of contracted services.
3 – Traductors declares and guarantees that it has implemented, is equipped with and will continue to implement the technical and organisational security measures required to guarantee the security of the personal data provided to it in order to prevent their alteration, loss, processing and/or unauthorised access, taking into account the current state of technology, the nature of the data stored and the risks to which they are exposed.
4 – Traductors is responsible for the processing of the data it collects.
5 – Access to information on file by our company employees is only possible with the insertion of access passwords.
6 – Personal data is processed with the legally required degree of protection to ensure its security and prevent its alteration, loss, processing or unauthorised access, the holder of the data being aware and accepting that the security measures on the Internet are not impregnable, taking into account the state of technology.
7 – Documentation granted in physical support shall be carefully stored with access conditioned and controlled by the person responsible for it. Whenever there is no need to archive them, the documents are irreversibly destroyed.
HOW DO WE SAFEGUARD YOUR PERSONAL DATA?
We are committed to taking all reasonable and appropriate measures to protect the personal information we hold from misuse, accidental or unlawful alteration, loss and unauthorised disclosure or access. To this end our company uses security systems, rules and other procedures in order to guarantee the protection of your personal data, as well as to prevent unauthorised access to the data, improper use, disclosure, loss or destruction.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We only keep your personal data for as long as is necessary to achieve the purpose for which we collected it, to respond to your needs, your requests to us, or to comply with our contractual and legal obligations.
To determine the period for which we store your data, we use the criteria mentioned below. If several criteria apply simultaneously, we will retain your personal data under the criterion which entails the retention of your personal data for the longest period of time.
When you contract the services of our company your data will be kept for the duration of our commercial relationship, including any complaints that may arise, as well as for a period of 5 years after the termination of such relationship, without prejudice to compliance with legal obligations of the person responsible for the treatment;
When you provide us with your personal data in the framework of a contract concluded with our customers (through us) we will keep your personal data for the duration of the said contract and for 5 years after its termination;
When you provide us with your data in the context of a pre-contractual relationship and no contract is concluded, we will keep your data for a period of 60 (sixty) days, after which it will be destroyed;
If you contact us to ask questions, request information and clarifications, we will retain your personal data for as long as necessary to resolve your question/provide you with the information and/or clarifications requested;
Regarding the data collected during the recruitment process, they will be kept for a maximum period of 1 year after the recruitment process is closed.
HOW CAN YOU ACCESS, CHANGE OR REMOVE THE PERSONAL DATA YOU HAVE PROVIDED US WITH?
One of the main aims of the GDPR is to protect and clarify the rights of European Union citizens regarding the privacy of their data, even when it has been provided to us by you.
We will endeavour to deal with your request without undue delay and, in any event, within one month (subject to any extensions permitted by law).
Please note that we may keep a record of your communications (e-mail) to help us resolve any issues you raise.
Right to object: this right allows you to object to the processing of your personal data on grounds relating to your particular situation where your data is processed for one of the following reasons: in pursuit of our legitimate interests, in the performance of a task carried out in the public interest, for scientific, historical, research or statistical purposes. In this case, we will stop the processing of the data to which you object, unless we can demonstrate that we have compelling legitimate grounds for the processing which override your interests, or we are processing your data in the exercise or defence of a right.
Right to withdraw consent: where we have obtained your consent to process your personal data for certain activities (e.g., marketing purposes) you may withdraw that consent at any time, and we will no longer carry out the specific activity to which you previously consented.
Request for access to data: you may ask us at any time to confirm the information we have about you, as well as request additional information about the purposes of processing, the period for which your data will be kept, among other information provided for in Article 15 of the GDPR.
Right to erasure/forgetting: under certain circumstances, you have the right for us to erase your personal data.
Normally, the exercise of this right must meet one of the following criteria:
– The data is no longer necessary for the purpose for which we collected/processed it.
– Where you have withdrawn your consent for us to process your data and there is no other valid reason for us to process it further.
– where you object to the processing and there are no overriding legitimate interests to justify it.
e) Right to restrict processing: in certain circumstances you have the right to restrict our processing of your personal data. If we have shared your personal data with third parties, they will be notified of the restricted processing, unless this is impossible or involves a disproportionate effort. We will of course notify you before lifting any restriction on the processing of your personal data.
f) Right of rectification: you have the right to request that we rectify any inaccurate or incomplete personal data we hold about you. If we have shared such personal data with third parties, they will be notified of the rectification. Where appropriate, we will also disclose to you to which third parties we disclose inaccurate or incomplete personal data. Where we feel it is reasonable not to meet your request, we will explain the reasons for our decision. It is important that the personal information we hold about you is accurate and up to date. Please inform us if there are any changes to your personal information during the period we retain your data.
g) Right to data portability: if you so wish, you have the right to transfer your personal data between controllers.
2- If you wish to exercise your rights of access, rectification, erasure, portability or limitation of processing which the GDPR grants you, you may send an email to geral@traductors.pt or contact us at (+351) 91 876 57 25.
3- In the event that you withdraw your consent, this does not compromise the lawfulness of the processing carried out up to that date.
RIGHT TO LODGE A COMPLAINT WITH THE SUPERVISORY AUTHORITY
If you are unhappy with our use of your personal data or with our response after exercising any of these rights, you have the right to lodge a complaint with your Supervisory Authority.
RIGHT TO LODGE A COMPLAINT WITH THE SUPERVISORY AUTHORITY
Our company reserves the right to make adjustments or changes to its Privacy Policy at any time, always in strict compliance with the law, and these changes will be duly disclosed in order to keep you informed about how we treat your personal data.
GUARANTEES AND WARNINGS:
The owner of the data guarantees that the personal data communicated to our company are correct and accurate and undertakes to notify any alteration or modification to the same and assumes sole responsibility for losses and damages caused by erroneous, inaccurate or incomplete communication of the data.
Our company welcomes your comments/suggestions regarding this Privacy Policy.
Contact us:
Rua General Torres , N.º 1220, Piso (-1), Sala 22
4400-164 Vila Nova de Gaia
Portugal
Tel (+351) 91 876 57 25
E-mail geral@traductors.pt